Customer Service Specialist Certification Exam (Foundation)

Limited attempts of this exam are free. Pass and get a Free Test Record.

StudySection gives you an opportunity to judge your knowledge and skills as a Customer Service Specialist by going through a free online certification exam. This certification exam is suitable for beginners who have some basic knowledge of this Customer Support System. Customer Service Specialist Certification Exam (Foundation) from StudySection helps you to test your expertise to earn a certificate on passing the exam. Candidates interested in this online certification exam from StudySection can opt for it with the ease and comfort of their homes or workplaces without disturbing their daily schedule.

The main aim of a Customer Service Specialist is to behave as a professional to provide customer support in all areas. As an expert in this field, you can share your knowledge and ideas with your team members. You can gather and analyze data and customer information that influences change and improvements in service. You can easily influence your customers by providing them with better services. After taking this exam, you can professionally understand your customers’ requests, queries, and complaints.

The free online Customer Service Specialist Certification Exam (Foundation) is in the form of multiple-choice questions that are based on the fundamentals of this program. Some questions may have more than one right answer and in order to make your answer to be considered right, you must select all the correct options. Successfully passing this certification exam from StudySection will make you eligible to get an e-Certificate and a certification badge that can be used on your social networking handles to reflect your expertise.

Topics to be covered in the Customer Service Specialist Free Online Certification Exam are the following:

  • Consumer Behavior
  • Customer Expectations
  • Customer Databases
  • Customer Relationship Management
  • Customer Service
  • Customer Service Skills
  • Service Management

This is a Premium Exam (limited free attempts). Get SS Prime Club Membership for unlimited attempts.

Start Test

Password must be 6+ characters and contain at least one digit and letter.

Test Time - 20 Minutes

Total Questions - 30

Passing Score - 50%

Note - This test has to be completed in a single session. A question may have multiple correct options. You have to mark all the correct options for your answer to be considered correct. You will see checkboxes instead of the radio buttons for the options in case a question has multiple correct options.
This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. More info. I Agree