StudySection gives you an opportunity to judge your knowledge and skills as a Customer Service Specialist by going through a free online certification exam. This certification exam is suitable for beginners who have some basic knowledge of this Customer Support System. Customer Service Specialist Certification Exam (Foundation) from StudySection helps you to test your expertise to earn a certificate on passing the exam. Candidates interested in this online certification exam from StudySection can opt for it with the ease and comfort of their homes or workplaces without disturbing their daily schedule.
The main aim of a Customer Service Specialist is to behave as a professional to provide customer support in all areas. As an expert in this field, you can share your knowledge and ideas with your team members. You can gather and analyze data and customer information that influences change and improvements in service. You can easily influence your customers by providing them with better services. After taking this exam, you can professionally understand your customers’ requests, queries, and complaints.
The free online Customer Service Specialist Certification Exam (Foundation) is in the form of multiple-choice questions that are based on the fundamentals of this program. Some questions may have more than one right answer and in order to make your answer to be considered right, you must select all the correct options. Successfully passing this certification exam from StudySection will make you eligible to get an e-Certificate and a certification badge that can be used on your social networking handles to reflect your expertise.
Topics to be covered in the Customer Service Specialist Free Online Certification Exam are the following:
- Consumer Behavior
- Customer Expectations
- Customer Databases
- Customer Relationship Management
- Customer Service
- Customer Service Skills
- Service Management
This is a Premium Exam (limited free attempts). Get SS Prime Club Membership for unlimited attempts.