Customer Relationship Management (CRM) Certification Exam - Foundation

This exam is free Study Material

Test your skills of Customer Relationship Management with Free Online Certification Exam from StudySection and justify your expertise in business services that go beyond customer satisfaction. Customer Relationship Management Free Online Certification Exam (Foundation) from StudySection is suitable for the candidates who have a basic understanding of customer relationship and want to advance their career in this field of Expertise. This Certification Exam from StudySection is one of the best option available these days to get certified and it is recognised worldwide. Candidates planning to opt for this certification exam can go for it with an ease and comfort of their home or workplace.

Customer Relationship Management (CRM) is an approach to manage a company’s interaction with potential and current customers. In other words, Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The main goal of CRM is improving customer service relationships and assisting in customer driving sales growth and retention. CRM compiles customer data across different channels or point of contact between the customer and the company which could include the company’s telephone, website, direct mail, live mail and social media. Customer Relationship Management system can also give customer-facing stall detailed information on customers personal information, buying preferences, purchase history and concerns.

Customer Relationship Management Free Online Certification Exam (Foundation) from StudySection is in the form of multiple-choice type questions which are on the based on basic fundamentals and understanding of CRM. After you have successfully passed this Free Online Certification Exam from StudySection, you will get a consolidated e Certificate and a certification badge which will reflect your expertise on your social networking profiles. CRM certification from StudySection will make your career profile more appealable among non-certified candidates competing with you for the same job profile.

Topics to be covered in Customer Relationship Management Free Online Certification Exam are following:

Note : A Badge will also be issued on the Successful Completion of this Exam.

  • Customer Relationship Introduction
  • CRM Processes
  • CRM themes
  • CRM Business Analyst
  • CRM Tools
  • Integration
  • Maintaining CRM Project

Test Time - 20 Minutes

Total Questions - 20

Minimum correct answers required to pass the test - 12

Note - This test has to be completed in a single session. A question may have multiple correct options. You have to mark all the correct options for your answer to be considered correct. You will see checkboxes instead of the radio buttons for the options in case a question has multiple correct options.

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