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Test your skills of Customer Relationship Management with Free Online Certification Exam from StudySection and justify your expertise in business services that go beyond customer satisfaction. Customer Relationship Management Free Online Certification Exam (Foundation) from StudySection is suitable for the candidates who have a basic understanding of customer relationship and want to advance their career in this field of Expertise. This Certification Exam from StudySection is one of the best options available these days to get certified and it is recognized worldwide. Candidates planning to opt for this certification exam can go for it with the ease and comfort of their home or workplace.

Customer Relationship Management (CRM) is an approach to manage a company’s interaction with potential and current customers. In other words, Customer Relationship Management (CRM) is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The main goal of CRM is to improve customer service relationships and assist in customers driving sales growth and retention. CRM compiles customer data across different channels or points of contact between the customer and the company that could include the company’s telephone, website, direct mail, live mail, and social media. Customer Relationship Management system can also give customer-facing stall detailed information on customers' personal information, buying preferences, purchase history, and concerns.

Customer Relationship Management Free Online Certification Exam (Foundation) from StudySection is in the form of multiple-choice type questions that are based on the basic fundamentals and understanding of CRM. After you have successfully passed this Free Online Certification Exam from StudySection, you will get a consolidated e-Certificate and a certification badge which will reflect your expertise on your social networking profiles. CRM certification from StudySection will make your career profile more appealable among non-certified candidates competing with you for the same job profile.

Topics to be covered in the Customer Relationship Management Free Online Certification Exam are the following:

  • Customer Relationship Introduction
  • Maintaining CRM Project
  • CRM Processes
  • CRM Business Analysis
  • CRM Tools
  • CRM Integration
  • Maintaining CRM Project

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Test Time - 20 Minutes

Total Questions - 30

Passing Score - 50%

Note - This test has to be completed in a single session. A question may have multiple correct options. You have to mark all the correct options for your answer to be considered correct. You will see checkboxes instead of the radio buttons for the options in case a question has multiple correct options.
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