Financial Accounting Certification Exam - Advanced

This exam is free Study Material

The Customer Relationship Management Online Certification Exam (Advanced) is now available at StudySection for the professionals seeking to test their skills and expertise of CRM. Customer Relationship Management Online Certification Exam (Advanced) from StudySection is best suitable for the candidates who have in-depth knowledge and understanding of CRM and want to get certified as a CRM expert. This certification exam is one of the best option available for online certification these days and this certification is recognized worldwide. Candidates who want to take this online certification exam from StudySection can go for it with the ease and comfort of their home or workplace without interrupting their work schedule and routine.

Customer Relationship Management (CRM) is an approach to manage a company’s interaction with potential and current customers. In other words, Customer Relationship Management (CRM) is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer driving sales growth and retention. CRM compiles customer data across different channels or point of contact between the customer and the company which could include the company’s telephone, website, direct mail, live mail, and social media. Customer Relationship Management system can also give customer-facing stall detailed information on customers personal information, buying preferences, purchase history and concerns.

Customer Relationship Management Online Certification Exam (Advanced) from StudySection is in the form of multiple-choice type questions which are based on the intermediate to advanced level of content of Customer Relationship Management. Some questions may have two or more correct answers and you must select all the right choices to make your answer correct. After passing Customer Relationship Management Online Certification Exam (Advanced) from StudySection, you will get a consolidated e Certificate and a certification badge which will reflect your skills on your social networking profiles. This certification will punch-up your career profile making you more proficient in achieving any job offer in this field.

Topics to be covered in Customer Relationship Management Online Certification Exam are following:

Note : A Badge will also be issued on the Successful Completion of this Exam.

  • CRM Basics
  • Customer Relationship Introduction
  • CRM Processes
  • CRM Software
  • Principles of CRM
  • CRM Business Analyst
  • Drivers for CRM Applications
  • Key CRM Tasks

Test Time - 20 Minutes

Total Questions - 25

Minimum correct answers required to pass the test - 16

Note - This test has to be completed in a single session. A question may have multiple correct options. You have to mark all the correct options for your answer to be considered correct. You will see checkboxes instead of the radio buttons for the options in case a question has multiple correct options.

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